Intern (Product & Operations Support)

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  Location

  (MALAYSIA) and Kuala Lumpur

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  Job Reference

  20908

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  Functional Area/Experience

  Marketing, advertising and PR / Fresh Graduate

Job Description & Qualifications

Why join us?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

Responsbilities

Project Management Support:

• Assist in planning, executing, and monitoring projects within the Product & Operations team.
• Coordinate with different teams to ensure project deliverables are met on time.
• Prepare and maintain project documentation and reports.

Process Optimization and Support:

• Build and maintain a knowledge base, updating articles accordingly.
• Optimize chatbot and AI systems to improve accuracy.
• Respond directly to user inquiries in the app store, addressing basic product-related questions.
• Optimize the classification process of support tickets and analyze data to identify trends and improvements.

Maintenance and Operational Activities:

• Assist in the generation and management of coupons, support marketing campaigns, and manage the refund process.
• Build and manage a new content inventory database for Sooka assets, ensuring accurate cataloging and lifecycle management.
• Document and organize operational processes using Confluence.

Requirements:

• Preference: Currently pursuing a Degree in Business Management
• Good communication and writing skills in English
• Positive attitude and able to think on the job to solve problems
• Good learning aptitude