Process Executive - Data

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  Location

  (INDIA) and Mumbai

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  Job Reference

  21237

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  Functional Area/Experience

  Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

We are seeking a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have a strong background in MS Excel and domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans). This role involves managing and optimizing processes to enhance customer satisfaction and operational efficiency.

Responsibilities

• Manage daily operations related to customer service in the mortgage domain
• Utilize MS Excel to analyze data and generate reports for process improvement
• Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction
• Collaborate with team members to streamline processes and improve service delivery
• Monitor and track collection activities to minimize loss and ensure compliance with company policies
• Provide accurate and timely information to customers regarding their mortgage accounts
• Assist in the development and implementation of strategies to enhance customer experience
• Conduct regular audits to ensure adherence to established procedures and identify areas for improvement
• Prepare and maintain detailed documentation of customer interactions and process changes
• Support the team in achieving performance targets and meeting service level agreements
• Participate in training sessions to stay updated on industry trends and best practices
• Contribute to the continuous improvement of processes by providing feedback and suggestions
• Ensure all activities are conducted in accordance with regulatory requirements and company standards

Qualifications

• Possess strong technical skills in MS Excel including data analysis and report generation
• Demonstrate domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans)
• Exhibit excellent communication and interpersonal skills to effectively interact with customers and team members
• Show ability to work independently and as part of a team to achieve common goals
• Display strong problem-solving skills and attention to detail to ensure accuracy and efficiency
• Have a proactive approach to learning and adapting to new processes and technologies

Certifications Required

• Certified Mortgage Servicer (CMS) Microsoft Office Specialist (MOS) in Excel

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 350,000 associates around the world.

We don’t just dream of a better way – we make it happen.

We take care of our people, clients, company, communities and climate by doing what’s right.

We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.