Officer, Wealth and Personal Banking Operations, Global Operations, Digital Business Services

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  Location

  (BANGLADESH) and Dhaka

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  Job Reference

  21386

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  Functional Area/Experience

  Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

Some careers have more impact than others.

Global Operations within Digital Business Services is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Operations is using technology and innovation to transform the way we work and make our customers’ lives easier.

WPB Operations primarily focuses on customer centric banking experience across the entity on customer journey and makes transactional experience seamless and intuitive as possible along highest standard in meeting group/local regulatory expectations.

We are currently seeking an ambitious individual to join the team in the role of Officer, Wealth and Personal Banking Operations, Global Operations.

In this role, you will:

• Ensure that transactions are processed within Service Level Agreement (SLA) & Performance Level Agreements (PLAs) and in line with the global business & local/regulatory expectation.
• Contribute to Overall Operating Efficiency (OOE) by proper usage of Time Capturing system to improve operating efficiency.
• Solve problems/handle complaints from both internal and external customers by identifying the reason of dissatisfaction and recommending solutions within the same day.
• Identifies best practice/continuous improvement opportunities within the team and across global operations.
• Complete duties involving more complex and specialized analytical and reconciliation work to resolve problems within WPB Operations.
• Correspondence with stakeholders (internal/ external) including regulators as applicable.
• Monitoring of suspense and General Ledger accounts if applicable.
• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements to ensure transactions/events are timely escalated.
• Ensure that transactions are executed in accordance with the established procedures and standards set by DIM/FIM.
• Ensure awareness of Group and local regulatory policy, internal and external audit findings, and guidance from compliance, regarding own area of operations
• Assist with the completion of MI reporting as required.

To be successful in this role, you need to meet the following requirements:

• Bachelor's degree from a public/private university, preferably from Business background.
• Strong knowledge of local regulatory, Group/Industry requirements and practices.
• Knowledge and experience of the products, systems and applications used in the operational environment.
• Clear understanding of operational workflow and associated operational controls.
• Strong interpersonal skills.
• Excellent written and verbal communication skills in English or any other pre-requisite language.
• Past experience of delivering high levels of customer service (Account Servicing/Cash/Cards/Customer Communication/Wealth).
• Good understanding of operational risk management.

Please apply with your updated CV on, or before 10 December 2024.

As per BRPD circular no. 03/2023, Banking or Financial Institute staffs who have had a promotion after 08 February 2023 will fall under the purview of the new guidelines for the next level of promotion. Completion of the Banking Professional Exam (JAIBB & AIBB) will be necessary for any subsequent level of promotion.

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