Intern, Field IT

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  Location

  (BULGARIA) and Sofia

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  Job Reference

  21464

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  Functional Area/Experience

  IT / Fresh Graduate

Job Description & Qualifications

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you.

Job Purpose

Field IT Intern will provide prompt and accurate technical support to local team, ensuring a high level of user satisfaction and adherence to Service Level Agreements (SLAs).

Key contributions

IT Services Delivery

• Performing Windows workstation support in a networked office environment and supporting or performing configuration and troubleshooting for office applications and services
• various enterprise software installation and configuration
• new user set up
• printer and network file share configuration and troubleshooting
• Make sure all policies, procedures and standards relating to information and telecommunication systems are followed
• Liaise and build strong relationships across the wider CCEP IT community and associated departments, including VIPs
• Highly Customer focused, identifying and responding to customer needs and ensuring customer service within IT Services  is effective and exceeds requirements
• Collaboration with external IT partners and coordination of their activities            

Technical Competencies

• Basic knowledge Windows, MS Office and other office applications in a networked environment
• Knowledge and experience with Active Directory and MS Exchange, TCP/IP routing and switching, IPT (Cisco CM & UCaaS)
• Understanding of ITSM platforms Service Now
• Setting up and support of video conferences using technologies such as Webex, Cisco Jabber and Telepresence
• Setup and deploy wide variety of devices (workstations, laptops, tablets) and wireless devices including iPhones/iPads

Qualifications

• High school degree in related technical field or equivalent experience
• Foreign Language
• English and Bulgarian : essential

Personal Skills

• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organization

The Program

This is a 9-month program, designated to take place during 2025 (expected between Feb-Nov) and would adapt to the company’s ways of working at that point of time;

Allows flexibility to the interns as they would be able to choose between full and part-time scheme;

Provides personal mentoring and support for the whole program duration, as well as multiple networking opportunities.

​We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.