Junior Collections Analyst (contractor position)

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  Location

  (ROMANIA) and Bucharest

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  Job Reference

  21273

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  Functional Area/Experience

  Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

This role involves a fixed-term contract of one year, with the possibility of extension afterwards.

Are you a proactive problem-solver with a knack for financial analysis? Do you thrive in unraveling the complexities of financial recovery? If you possess fluent proficiency in English, along with experience in collections, credit analysis, or a related field, exceptional communication skills, and the ability to manage multiple tasks efficiently, this opportunity is tailored for you!Join us and create the future! Oracle is a global leader in cloud technology, and we’re looking for a Collections Analyst to drive success as part of our Credit & Collections EMEA team.

What you will do:

• As a Collections Analyst, you'll dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies.
• Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts.
• Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues.
• Resolve disputes related to customer payment on delinquent account.
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction.
• Showcase your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.

Qualifications

• Proficiency in English (written and verbal) is essential.
• Proficiency in any other language is a plus.
• Previous experience in collections, credit analysis, or a similar role is highly preferred.
• Strong communication and negotiation skills for effectively engaging with customers and resolving issues.
• Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Analytical mindset with the capability to identify trends, assess risks, and implement strategic solutions.
• Proactive approach to problem-solving, with a keen eye for detail and accuracy.
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field is preferred.

What we offer:

• A competitive salary with exciting benefits;
• Learning and development opportunities to advance your career;
• An Employee Assistance Program to support your mental health;
• Employee resource groups that champion our diverse communities;
• Core benefits such as life insurance, and access to retirement planning;
• An inclusive culture that celebrates what makes you unique.