Service Desk Specialist

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  Location

  (INDIA) and various

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  Job Reference

  21339

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  Functional Area/Experience

  IT / 1 Year

Job Description & Qualifications

Required Technical Skill Set - Desktop & Technical troubleshooting

Exp Range-1 to 10 Years

Location- Chennai, Pune, Noida, Kolkata, Hyderabad, Delhi

Desired Competencies (Technical/Behavioural Competency)

Must-Have

• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
• Willingness to work in any shifts including night shifts and weekends
• Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
• Should be flexible for voice support
• Ability to understand customer issue and route to appropriate team
• Must be a strong cross-team collaborator
• Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have

• ITIL Knowledge and Certification.