Employee Relations Service Delivery Team Advisor

• 

  Location

  (UK) and various

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  Job Reference

  21608

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  Functional Area/Experience

  Human Resources / Fresh Graduate

Job Description & Qualifications

The majority of the work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and other teams.

The technical expertise required for the role is the ability to demonstrate knowledge of key employee relations policies. 

An ability to interpret employee relations policies in order to offer pragmatic, commercial advice on employee relations matters that enables stakeholders to resolve employee issues 

Working experience of case management systems is also preferable for recording case management activities (although coaching can be provided, so displaying a willingness to further develop these skills is desirable.)

Job available in 2 locations

•  Birmingham
•  Manchester

What your days will look like:

Responsible for the end to end management of the disciplinary and investigation processes, consisting of: conducting witness interviews, collating investigation findings and producing investigation reports.  Supporting disciplinary chairs and employees through investigation and disciplinary procedures. on matters relating to (but not limited to):

• Offer employee relations advice on health/wellbeing policies and practices. 
• Case handling health and wellbeing cases, including the management of  occupational health referrals and income protection benefit activities. 
• Case handing non-complex appeals, e.g. appeals against disciplinary warnings.

This role is for you if:

• Ability to work effectively under pressure whilst not compromising professional standards
• Strong communication skills both written and oral with a customer-focused mindset and excellent attention to detail
• Passionate interest in learning new technology and taking personal responsibility to remain curious on advances in new developments. 
• Ability to work with multiple sources of data and assimilate information quickly
• Can work both independently and as part of a team
• Remain curious to challenge existing interpretation of employment policies to ensure continuous improvement 
• Proficient demonstration in the use of software applications

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. 

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. 

Why Business Solutions?

Our purpose focuses on how we contribute to society, and how our business decisions can contribute to greater trust and solving important problems. In order to achieve our purpose and deliver a first-class service to our clients, we need first-class support internally. The people who power us - our internal teams - have a vital role to make sure we have all the right resources, services and technology to be the best we can be. Not all of us work directly with external clients.