The World Bank Zimbabwe Country Office in Harare seeks to hire a Receptionist to perform basic office functions, to include: sorting and distributing incoming mail, answering telephones and receptionist duties, ordering and monitoring office supplies, assisting in maintaining unit files, photocopying, delivering urgent mail/messages, obtaining authorizations, handling courier services, uses basic keyboard and word processing skills to assist in preparation of short documents, memos, letters and electronic mail. You may also be required to back-up other team members in routine office functions, as required. Coordinating closely with the Senior Executive Assistant, the Receptionist will perform the following specific duties independently with minimal supervision:
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
-High School Diploma
-Minimum 5 years relevant experience
-Strong knowledge of word processing, email, and other computer functions
-Strong English Language and written communications skills
-Ability to interact professionally and tactfully with staff at all levels in a team environment
-Ability to adapt to changing circumstances and juggle multiple priorities
-Ability to respond independently to inquiries and make decisions.
Competencies
•Technology and systems knowledge - Able to conduct routine work using basic software applications (Microsoft Office, Lotus Notes) and appropriate technology and /or data base management systems.
•Project and task management - Demonstrates attention to details. Able to organize own work and complete assigned tasks according to directions within agreed timeline; seeks guidance in organizing non - routine tasks.
•Institutional policies, processes, and procedures - Displays basic awareness of WB structure and relevant people within the assigned area of responsibility. Demonstrates basic understanding of policies and procedures and has ability to apply them in routine situations.
•Versatility and adaptability - Demonstrates ability and willingness to learn.
•Client Orientation - Demonstrates positive client service attitude; is able to develop good working relationships with internal/external clients.
•Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
•Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team′s work and output, demonstrating respect for different points of view.
•Knowledge, Learning and Communication - Demonstrates tact and judgment, good listening and communication skills. Exhibits interest in learning and enhancing own abilities and sharing knowledge.
•Business Judgment and Analytical Decision Making - Demonstrates basic skills in information retrieval and organization, seeks guidance in complex situations.
